Starting this month, exporting or printing a Salesforce report will require an extra verification step, a security enhancement designed to protect data from unauthorized access. The rollout is gradual, so users may encounter this change at any point in July.
Users will verify their identity using a one-time passcode sent to their email address. Once verified, users will remain authenticated for up to two hours before being prompted again.
This step is separate from signing in with Pitt Passport. Logging in with Duo confirms your identity to access Salesforce, but exporting or printing a report requires an additional verification step directly through Salesforce. Pitt Passport and Duo alone do not satisfy this requirement.
Viewing or running reports and dashboards, scheduled and subscribed report deliveries, API-based integrations and connected apps, and the Salesforce mobile app are not affected by this change. For full technical details on this change, refer to the Salesforce documentation: Prepare for the Upcoming Step-up Authentication Requirements on Report Actions.
If you have questions related to this change, please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357).
