Microsoft has resolved the issue that affected the ability of some Teams desk phone users to sign in to their phones yesterday. Full service has been restored; however, Teams desk phone users may need to log in to their phones again before they can make and receive calls.

The service provider has resolved the issue affecting Oracle Analytics Cloud. Full service has been restored. Pitt IT continues to monitor services and will post additional updates to status.pitt.edu as needed.

The scheduled maintenance has been completed.

Continue to be vigilant for these types of targeted phishing scams.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The issue has been resolved and full service has been restored.

Pitt Information Technology is aware of a service provider issue that affected some TDX ticketing functions for administrative users beginning at approximately 4 p.m. on Tuesday, Oct. 22. Pitt IT worked with our service provider to resolve the issue and restore full service this morning. TDX features affected by the issue included the ability to change ticket classifications, as well as some automations. The issue did not affect the University community’s ability to submit help tickets, nor did it affect the ability of TDX administrators to create, update, and close tickets. In the rare case that a ticket was closed with a blank “Service” field while the issue was ongoing, TDX may reopen the ticket automatically so that the “Service” field can be updated. If you have questions or encounter any issues with TDX ticketing, please submit a request to the Technology Help Desk or call +1-412-624-HELP (4357).

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

Pitt Information Technology is aware of a Microsoft issue that briefly affected the ability of some Microsoft Teams voice apps to receive calls between approximately 11:50 a.m. and 1:30 p.m. on Thursday, Oct. 10. Individual students, faculty, and staff who use Microsoft Teams did not experience any interruption in phone service. The issue did impact some departmental phone numbers and front desk numbers that use a specific type of Teams voice app. Pitt IT worked with the service provider to resolve the issue as quickly as possible and restore full service.

Microsoft provided a fix to address the intermittent issue that affected access to the Virtual Computing Lab for some students. Pitt IT applied the fix on Friday, Oct. 25. Testing during the weekend indicates that the fix has been successful and full service has been restored. Additional updates will be posted to status.pitt.edu as needed.

Microsoft confirms the issue has been fully resolved. If individuals are still experiencing residual affects from the issue when using new Outlook, Microsoft recommends the following steps: * Outlook Desktop Client: Please restart the Outlook client or app. Desktop users may need to restart twice due to caching. * Outlook on the Web Users: Refresh your session. If issues persist, clear your browser cache and refresh the session again. Pitt IT continues to monitor the service and will post additional updates to status.pitt.edu as needed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

Monitoring confirms the issue has been fully resolved.

TDX has taken steps to resolve the intermittent issue that affected TDX access for some users earlier this morning. Full service has been restored. Pitt IT continues to monitor the service and will post additional updates to status.pitt.edu as needed.

The scheduled maintenance has been completed.

Verizon reports it has resolved the issue that affected its cellular service earlier today and restored full service.

Apogee has resolved the issue that briefly affected MyResNet Wi-Fi service earlier this afternoon. Full service has been restored.

Monitoring confirms that the workaround has restored service. Pitt IT continues to work with the service provider to identify and resolve the root cause of the issue.