News & Alerts

Pitt Digital is aware that some individuals who use T-Mobile as their cellular network provider are receiving a warning message when dialing the University’s Technology Help Desk at +1 412 624-HELP (4357). The message advises callers that the number they are calling may be associated with a scam. Pitt Digital is working with our vendor partners to resolve the issue. As a temporary workaround, T-Mobile customers who receive the message can simply stay on the line for a few additional seconds to be connected directly to the Technology Help Desk. Updates will be posted to status.pitt.edu as more information becomes available.

Whether you're heading home for the holidays, catching up with family and friends, or finally taking a well-deserved break, the last thing you want is a cybersecurity incident to ruin your time off. While you're focused on relaxing and celebrating, cybercriminals are counting on you to let your guard down. Staying safe doesn't mean you need to become a cybersecurity expert overnight. With a few simple precautions, you can protect yourself while still enjoying everything the season has to offer.

PRISM, the University of Pittsburgh’s enterprise financial system, will be unavailable on Saturday, Jan.3 from 11 p.m. until midnight while the vendor (OATC) implements the 2026 license key update. Users should complete all transactions (including printing) and exit the system before 11 p.m. on Jan. 3, as incomplete transactions will be terminated without notice when the system goes offline. The maintenance period was scheduled by Pitt Digital in consultation with Financial Operations and the Office of the Controller.

Pitt has announced a new Hub for AI and Data Science Leadership (HAIL), which will serve as a coordinating center to connect AI innovation currently siloed in individual classrooms and departments across the University. The hub aims to take a practical approach to making AI accessible and career-relevant for students while listening to employer workforce demands — complementing Pitt's ongoing rollout of Claude for Education.

Monitoring confirms the issue has been resolved.

Boldyn Networks has resolved their issue that affected MyResNet Wi-Fi earlier today and restored full service. Pitt Digital continues to monitor the service and will post any additional updates to status.pitt.edu. If you encounter any MyResNet Wi-Fi issues, please report them to the Technology Help Desk at 1-412-624-HELP (4357).

MyResNet (Resident Wi-Fi) service will be intermittently unavailable for up to fifteen minutes in rolling locations on the Pittsburgh campus between 7 a.m. and 2 p.m. on Monday, Dec. 29. Boldyn Networks — Pitt Digital’s partner and vendor for MyResNet — has scheduled this maintenance period to perform necessary upgrades that will help to ensure the continued reliability and performance of the service. The maintenance period was scheduled during winter recess to minimize disruption to the Pitt community.

Pitt Digital has upgraded the Enterprise Data Storage (Dell Isilon) service to provide University customers with faster performance at half the cost. Maintenance on Jan. 7 to support the upgrade may result in very brief service interruptions. The upgraded Enterprise Data Storage service — used by some Pitt schools and departments to host unstructured data such as file system data, audio, video, and business applications — leverages an all-flash solution that delivers much faster performance when moving, copying, or interacting with data.

Good prompts matter because they can save you time, headache, and tokens — the behind-the-scenes “currency” of generative AI. While most of us have chatted with a GenAI tool, you might need some tips to level up your prompt game. Here’s everything you need to know about what makes prompts work and why getting it right is so important.

The scheduled maintenance has been completed.

Pitt Digital has taken steps to resolve the intermittent issue with Microsoft’s Windows Defender antivirus tool that was affecting the ability of some individuals to access certain University resources through PittNet VPN (GlobalProtect). Full service has been restored and Defender continues to function normally. Pitt Digital continues to closely monitor services and will post any additional updates to status.pitt.edu, as needed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

Pitt Digital will conduct scheduled network maintenance on January 9 that will briefly affect physical Microsoft Teams phones located in University offices and workspaces: Friday, Jan. 9, from 9 p.m. until Saturday, Jan. 10, at 1 a.m.: • Physical Teams phones will experience a brief service interruption for less than one minute. Phone service through the Teams desktop and mobile apps — as well as Avaya phone service — will not be affected. Emergency phone services will remain active and available throughout the maintenance period.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

Monitoring confirms the issue has been resolved.

For decades, healthcare researchers have faced a frustrating obstacle before they can even begin their work: deciphering what their data actually means. Medical records use proprietary codes that vary from hospital to hospital, requiring researchers to spend hundreds of hours manually mapping these codes to standardized formats before analysis can begin. 

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The newest Generative AI @ Pitt tool is now available to all faculty and staff with student access coming soon. Claude for Education is designed to go beyond simple answers to deepen understanding and spark learning — you know, what we do here at Pitt. 

Timely updates and reboots are essential to maintain the security and integrity of the University’s network. Please take note of the following updates and guidelines in three areas related to cybersecurity: 1. Install New Microsoft Patches and RebootToday Microsoft released monthly security updates that affect a wide range of products. It is crucial to promptly identify and install these updates to protect your systems from vulnerabilities. Please adhere to the following installation timelines:

Pitt Digital is working with the University's Office of Human Resources to implement a digital assistant on the OHR website. This chatbot helps employees by providing quick and efficient access to HR information and resources, streamlining the process of addressing inquiries and enhancing communication.

Monitoring confirms the issue has been fully resolved.