News & Alerts

Pitt Digital is aware of a vendor issue that is causing elevated error rates for some users of Claude for Education. The vendor is working to resolve the issue, which affects customers beyond the University of Pittsburgh. Updates will be posted to status.pitt.edu as more details become available.

PRISM, the University of Pittsburgh’s enterprise financial system, will be taken offline and unavailable from Tuesday, June 30, at 5:30 p.m. through Wednesday, July 1, at 6 a.m. The maintenance is necessary to facilitate the processes that begin the closing of FY26 and the opening of FY27 within the PRISM system. The maintenance period was scheduled by Pitt Digital in consultation with Financial Operations and the Office of the Controller. The dates were selected to minimize disruption to users.

Pitt Digital will be performing network infrastructure upgrades during three remaining overnight maintenance windows in June and July from 8 p.m. to 4 a.m. on each date. During these periods, the buildings listed below may experience one or more brief, intermittent interruptions — typically around 15 minutes — to PittNet Wi-Fi, wired connectivity, telephony, and related network services, including internet access to cloud providers and external resources, as well as remote access via PittNet Virtual Private Network (GlobalProtect). MyResNet Wi-Fi service is not impacted.

On Friday, June 26, Pitt Digital will automatically update GlobalProtect VPN to version 6.2.8 on all University Windows and Mac devices. This update brings enhanced security and improved stability to your VPN experience.What to expect: 

PeopleSoft and PeopleSoft/HighPoint Campus Experience (CX) may be unavailable briefly during scheduled maintenance to the Student Information System https://services.pitt.edu/TDClient/33/Portal/KB/ArticleDet?ID=345 taking place overnight Saturday, June 27, at 11 p.m. until Sunday, June 28, at 7 a.m. The maintenance will be performed by the vendor, Sierra-Cedar.

As a reminder, PittNet Wi-Fi’s security certificate was recently renewed. Those experiencing certificate-related trouble connecting to PittNet Wi-Fi or GlobalProtect VPN can resolve the issue by doing one of the following: • Accept the renewed certificate when prompted during connection. Search "Understanding Certificate Upgrades and Connecting to WIRELESS-PITTNET" at https://services.pitt.edu for step-by-step instructions. • Forget PittNet Wi-Fi on your device and reconnect. If you continue to experience issues, submit a ticket to the Technology Help Desk at (https://digital.pitt.edu/helprequest) or call +1-412-624-HELP (4357).

The vendor has resolved their issue and restored full service. Pitt Digital continues to closely monitor affected services to ensure continued reliability and stability. Any additional updates will be posted to status.pitt.edu.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The network maintenance affecting Allen Hall that was scheduled for 7 p.m. Thursday, June 18, through 7 a.m. Friday, June 19, has been postponed. Pitt Digital will share an update once a new date has been determined and the maintenance has been rescheduled. More information about Pitt Digital's network modernization initiative to install nearly 4,000 new Wi-Fi access points and upgrade wired network connections across the Pittsburgh campus is available at https://digital.pitt.edu/wifi.

The scheduled maintenance has been completed.

Monitoring confirms the incident is fully resolved.

The scheduled maintenance has been completed.

Pitt Digital will update the University’s PittNet Wi-Fi security certificate at 9 p.m. on Saturday, June 20, as part of our annual renewal to maintain wireless security. Wi-Fi services will remain uninterrupted during the renewal.

The scheduled maintenance has been completed.

The issue has been resolved. Sierra Cedar continues to monitor the environment closely, and any additional updates will be posted to status.pitt.edu.

Welcome — or welcome back — to Pitt! 💙💛 In 2026, your life at the University isn’t confined to the physical world. Digital resources connect you to your classes, your peers, and your future.

During the past year, Pitt Digital has been working closely with Oracle Data Warehouse users to help them prepare for the migration to our Snowflake Data Warehouse, a modern, flexible platform for data, analytics, and AI. Access to the Oracle Data Warehouse will be disabled on Monday, June 15, and the Oracle Data Warehouse will be fully decommissioned on Wednesday, July 1.  

In response to customer feedback and to further enhance security, Pitt Digital is introducing two enhancements on June 10 that will make it simpler and more convenient to recover a forgotten password and log in.

Timely updates and reboots are essential to maintain the security and integrity of the University’s network. Please take note of the following updates and guidelines in three areas related to cybersecurity:1. Install New Microsoft Patches and RebootToday Microsoft released monthly security updates that affect a wide range of products. It is crucial to promptly identify and install these updates to protect your systems from vulnerabilities. Please adhere to the following installation timelines:

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.