Outages/Maintenance

Pitt Digital is aware that some individuals who use T-Mobile as their cellular network provider are receiving a warning message when dialing the University’s Technology Help Desk at +1 412 624-HELP (4357). The message advises callers that the number they are calling may be associated with a scam. Pitt Digital is working with our vendor partners to resolve the issue. As a temporary workaround, T-Mobile customers who receive the message can simply stay on the line for a few additional seconds to be connected directly to the Technology Help Desk. Updates will be posted to status.pitt.edu as more information becomes available.

PRISM, the University of Pittsburgh’s enterprise financial system, will be unavailable on Saturday, Jan.3 from 11 p.m. until midnight while the vendor (OATC) implements the 2026 license key update. Users should complete all transactions (including printing) and exit the system before 11 p.m. on Jan. 3, as incomplete transactions will be terminated without notice when the system goes offline. The maintenance period was scheduled by Pitt Digital in consultation with Financial Operations and the Office of the Controller.

Monitoring confirms the issue has been resolved.

Boldyn Networks has resolved their issue that affected MyResNet Wi-Fi earlier today and restored full service. Pitt Digital continues to monitor the service and will post any additional updates to status.pitt.edu. If you encounter any MyResNet Wi-Fi issues, please report them to the Technology Help Desk at 1-412-624-HELP (4357).

MyResNet (Resident Wi-Fi) service will be intermittently unavailable for up to fifteen minutes in rolling locations on the Pittsburgh campus between 7 a.m. and 2 p.m. on Monday, Dec. 29. Boldyn Networks — Pitt Digital’s partner and vendor for MyResNet — has scheduled this maintenance period to perform necessary upgrades that will help to ensure the continued reliability and performance of the service. The maintenance period was scheduled during winter recess to minimize disruption to the Pitt community.

Pitt Digital has upgraded the Enterprise Data Storage (Dell Isilon) service to provide University customers with faster performance at half the cost. Maintenance on Jan. 7 to support the upgrade may result in very brief service interruptions. The upgraded Enterprise Data Storage service — used by some Pitt schools and departments to host unstructured data such as file system data, audio, video, and business applications — leverages an all-flash solution that delivers much faster performance when moving, copying, or interacting with data.

The scheduled maintenance has been completed.

Pitt Digital has taken steps to resolve the intermittent issue with Microsoft’s Windows Defender antivirus tool that was affecting the ability of some individuals to access certain University resources through PittNet VPN (GlobalProtect). Full service has been restored and Defender continues to function normally. Pitt Digital continues to closely monitor services and will post any additional updates to status.pitt.edu, as needed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

Pitt Digital will conduct scheduled network maintenance on January 9 that will briefly affect physical Microsoft Teams phones located in University offices and workspaces: Friday, Jan. 9, from 9 p.m. until Saturday, Jan. 10, at 1 a.m.: • Physical Teams phones will experience a brief service interruption for less than one minute. Phone service through the Teams desktop and mobile apps — as well as Avaya phone service — will not be affected. Emergency phone services will remain active and available throughout the maintenance period.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

Monitoring confirms the issue has been resolved.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

Monitoring confirms the issue has been fully resolved.

Pitt Digital has resolved the intermittent issue affecting the Alteryx gallery. To access the Alteryx gallery, users must 1) be logged in to PittNet VPN, 2) use the web address https://alteryx.pitt.edu/gallery, and 3) be a member of the BI-Alteryx security group. Scheduled workflows remain unaffected by this issue. If you encounter any issues using Alteryx or other Pitt Digital services, please report them to the Technology Help Desk at +1-412-624-HELP (4357).

Monitoring confirms the issue has been resolved.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

Pitt Digital has resolved the intermittent issue that briefly affected PittNet Wi-Fi service earlier today for some users. Full service has been restored. We continue to monitor affected services closely and will post any additional updates to status.pitt.edu.

Monitoring confirms that the vendor's issue has been fully resolved.