This incident has been resolved.

The scheduled maintenance has been completed.

Monitoring confirms the issue has been fully resolved.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

Monitoring confirms the issue has been fully resolved.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

The scheduled maintenance has been completed.

Pitt Information Technology will update Shibboleth — the system that enables Pitt Passport for secure, single sign-on access to multiple University services — on Saturday, May 10, between 11 and 11:30 p.m. Although no service disruptions are anticipated, Pitt IT encourages you to report any issues to the Technology Help Desk at +1-412-624-HELP (4357).

Pitt Information Technology will perform overnight network maintenance beginning on Friday, May 9, at 11 p.m., through Saturday, May 10, at 3 a.m. The Pittsburgh campus will experience disruptions to Wi-Fi and wired network connectivity during the upgrade process. For example, network connectivity to cloud providers, websites, or other internet resources from campus or the datacenter, or accessing campus resources remotely from GlobalProtect or other external services may be affected during the above maintenance window.

The scheduled maintenance has been completed.

Monitoring confirms the issue remains resolved.

This provides our findings regarding the network service interruption the University experienced on May 1. On behalf of Pitt IT, we extend our apologies for the inconvenience that this issue caused the Pitt community. The issue began at approximately 11:30 a.m. and was resolved by 5:25 p.m. The root cause was determined to be a network configuration change made to a nonstandard device in our data center. The device was part of a colocation agreement Pitt IT has with another campus group. The change disrupted network traffic, affecting services hosted at the Data Center. At the time of the change, Pitt IT was following an end-of-term “change freeze” where all system changes/modifications were placed on hold. Pitt IT is taking the following steps to address this mishap and prevent similar issues from reoccurring: • Communicate and enforce change freeze procedures for all services at the Data Center • Evaluate additional technical safeguards to enhance the automated protections Pitt IT already has in place • Streamline and improve processes for announcing major unplanned outages Our commitment to continuously improving the services and support we provide to the Pitt community is our highest priority. Should you have further questions or need assistance, our Technology Help Desk is always ready to help at \+1-412-624-HELP \(4357\).

Verizon has resolved the issue and restored full service.

Power appears to have been restored campus wide. Affected Greensburg campus services, including MyResNet Wi-Fi, are coming back online. Pitt IT is monitoring services closely and will post any additional updates to status.pitt.edu.