News & Alerts

A year ago, the University of Pittsburgh Cloud Innovation Center (CIC), powered by AWS, opened its doors with a straightforward but ambitious mission: bring together Pitt students and cutting-edge cloud technology to solve real problems for the university community.

Monitoring confirms that the issue that affected Claude for Education earlier today has been fully resolved.

Monitoring confirms the issue is fully resolved. Full service has been restored.

If you’re a person with an email address, you’ve probably received a phishing scam. And while there are plenty of obvious signs to watch out for, modern scams have evolved to be even trickier than their typo-ridden predecessors.

Pitt Digital has resolved the issue and restored full service. We continue to closely monitor the affected service to ensure continued stability and reliability.

Virtually everyone who works at Pitt is connected to, if not dependent on, an elaborate digital network that — in providing myriad services via WiFi or hard-wired internet service — involves a complex infrastructure of specialized equipment and components, multiple provider contracts, and the steadily rising costs of system software licensing, maintenance and replacement costs.

Monitoring confirms the issue has been fully resolved.

As a full-time student at Pitt juggling schoolwork, my jobs, and a busy social calendar, some weeks are bound to be chaotic. I try to convince myself that just staying organized and not procrastinating is the only way to navigate this workload, but the truth is, you just have to figure out a system that works for you!

Comcast has resolved their issue that affected PittNet Wi-Fi service at the Hampton Inn this evening. Full service has been restored. Pitt Digital continues to closely monitor affected services to ensure continued reliability and stability.

Pitt Digital has resolved the issue that briefly affected the ability of students to release print jobs by swiping their Pitt ID card at PittPrint stations. Full service has been restored. We continue to closely monitor the service and will post any additional updates to status.pitt.edu.

The team took advantage of Pitt Digital’s partnership with Anthropic. “Finding that signal is like finding a needle in a haystack,” Dickerson said. “We were able to use Claude so that we knew when we needed to point the antenna to hopefully catch the astronauts’ signal.”

Pitt Digital has contacted all Salesforce Marketing Cloud users about an intermittent vendor issue that affected Salesforce Marketing Cloud between 8:45 p.m. on Thursday, April 9, and 2:34 a.m. on Friday, April 10. The vendor has resolved their issue and restored full service. Pitt Digital has reviewed system logs and confirmed that all Marketing Cloud emails and journey sends scheduled during this time completed successfully. However, some automation runs scheduled during this time period may have failed. If your automation run did not complete successfully, you can re-run it manually or wait for it to complete during its next scheduled runtime. Pitt Digital continues to monitor all affected services and will post any additional updates to status.pitt.edu. Please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357) if you have questions or need assistance with an automation run.

Graduation is almost here, and while you’ve probably thought a lot about what comes next, there’s one thing that might not have crossed your mind: What happens to my digital services?

As generative artificial intelligence (GenAI) becomes part of daily life, more people are asking: What does this mean for the planet? Maybe you’ve seen headlines about data centers consuming a lot of electricity and water.

At Pitt's March 19 town hall, CIO Mark Henderson addressed questions about the Anthropic and AWS partnership, emphasizing that the University is offering the community choices while highlighting the potential benefits as AI increasingly becomes part of daily life. Henderson explained that Anthropic was chosen for its commitment to security, transparency, and ethical AI development — positioning Pitt as a national model for responsible AI deployment in academia.

Monitoring confirms the issue has been resolved.

When was the last time you put your phone down and didn't pick it up again for a few hours? If you're drawing a blank, you're not alone. Between classes, meetings, emails, assignments, and the ever-present pull of social media, most of us are spending more time staring at screens than ever before.

It’s easy to overlook the clutter accumulating in your digital space, but an overabundance of stuff (even digital stuff) can make life harder. Every year, Digital Cleanup Day is a reminder to take our digital clean-up duty seriously, since a messy system can be a huge distraction.

Spring is around the corner, and you may be feeling the urge to declutter and start fresh. Going paperless is a great way to do just that. It's good for your productivity and the planet.

Before healthcare researchers can analyze patient data, they face a critical obstacle: removing all protected health information (PHI) to protect patient privacy. This de-identification process isn't just a formality; it's a legal requirement for research under HIPAA.

Beginning March 15, Pitt-issued Digital Certificates will need to be renewed more frequently — existing certificates won't be affected until they’re renewed. If you manage servers, websites, or applications that use them, please note the following dates and changes: 

Whenever and wherever you travel, your digital devices are along from the ride. Nowadays, your phone is your boarding pass, your map, your hotel key, and your lifeline — which means a dead battery or spotty signal can be a major headache. Here's how to keep your power, connectivity, and digital documents working for during your next adventure.

You can now encrypt and control access to sensitive emails and documents directly in Microsoft 365. Sensitivity labels built-in to applications like Outlook, Word, Excel, and PowerPoint allow you to easily secure sensitive content and help to prevent unauthorized disclosure, modification, or duplication.While Pitt Digital strongly recommends that users share sensitive information via secure file-sharing platforms, sensitivity labels provide essential protections when email is your only option.

Duo has announced that individuals using Duo Mobile app versions older than 4.85.0 will need to update to the latest version before Tuesday, March 31, to ensure uninterrupted use of Duo multifactor authentication. This update is necessary because Duo is enhancing security by phasing out certain types of digital certificates.Pitt Digital has identified individuals using older versions of the Duo Mobile app and will be contacting them directly via email to ask them to take the following actions:

Here's something that might surprise you: Some of the most useful features built into your Microsoft 365 apps have been hiding in plain sight — originally designed with accessibility in mind, but helpful for everybody. By understanding (and using) the accessibility tools available to you, you’ll not only be better equipped to help others, but also may find a few that can change your digital experience.