412-624-HELP

News & Alerts

PantherBytes Blog
Between finals, year-end work deadlines, gift shopping, travel planning, and everything else life throws your way, the holidays can feel less like a break and more like another project to manage. Good thing the Generative AI @ Pitt tools are expert project managers that can help make the logistical holiday chaos a little less overwhelming.
Outages/Maintenance
Pitt Digital has resolved the intermittent issue that briefly affected PittNet Wi-Fi service earlier today for some users. Full service has been restored. We continue to monitor affected services closely and will post any additional updates to status.pitt.edu.

Status: Resolved

PantherBytes Blog
You've done all the readings. Highlighted the important parts. Took detailed notes. Then, you’re suddenly trying to squeeze in a 3 a.m. study session but your study group is sound asleep. That's where NotebookLM can help. It’s your always available study buddy that’s not like other GenAI’s.
Outages/Maintenance
Monitoring confirms that the vendor's issue has been fully resolved.

Status: Resolved

PantherBytes Blog
A strange side effect of generative AI is hallucinations, or when a GenAI tool confidently delivers completely made-up information. Maybe you asked for a works cited page and received citations for articles that don’t exist. Or you’re given a plausible-seeming statistic that turns out to be fake. Whatever way these hallucinations come up, it can be hard to tell what’s true and what’s a believable lie.
Outages/Maintenance
Monitoring confirms the issue has been resolved.

Status: Resolved

Security Alerts
Timely updates and reboots are essential to maintain the security and integrity of the University’s network. Please take note of the following updates and guidelines in three areas related to cybersecurity: 1. Install New Microsoft Patches and RebootToday Microsoft released monthly security updates that affect a wide range of products. It is crucial to promptly identify and install these updates to protect your systems from vulnerabilities. Please adhere to the following installation timelines:
Outages/Maintenance
Monitoring confirms the issue has been resolved.

Status: Resolved

In the News
Pitt Digital users to upgrade their systems from macOS 13 Ventura, which will lose vendor support on Nov. 30, 2025. Users are advised to update to macOS 14 Sonoma to ensure continued security updates and support. Staying current with operating system updates maintains security and compatibility with University systems.
Outages/Maintenance
Monitoring confirms the issue has been fully resolved.

Status: Resolved

Outages/Maintenance
Monitoring confirms the issue has been fully resolved.

Status: Resolved

PantherBytes Blog
Are you too stressed to function? Making to-do lists on scraps of paper you can’t find later? Losing track of assignments amid midterm season chaos? Whether you’re chronically under-organized, or just facing an ever-increasing mountain of to-do’s, it’s time to make a plan that actually works for your workload. That’s where Microsoft Planner can help.
Outages/Maintenance
Microsoft has fully resolved their issue and restored service. Pitt Digital continues to closely monitor affected services and will post any additional updates to status.pitt.edu.

Status: Resolved

Service Announcements
Effective Sunday, Nov. 30, devices running macOS 13 (Ventura) will no longer be able to access University resources through PittNet VPN (Pulse Secure) or Global Protect VPN
In the News
The University of Pittsburgh is collaborating with Anthropic and AWS to offer Claude for Education to students, faculty, and staff, as part of a broader discussion on AI's role in academia. This initiative was highlighted during recent campus dialogues emphasizing the importance of AI in enhancing educational experiences. By integrating Claude, Pitt aims to foster critical thinking and personalized learning, reflecting its commitment to using innovative tools to advance its academic framework.   
In the News
Pitt is deploying Claude for Education to assist students and faculty, marking a unique rollout as the first university to integrate this AI model with Amazon Web Services. The tool will serve as a learning companion for students, helping with assignments and critical thinking, and will also support faculty with research and course material development.
In the News
Pitt has been tapped by AI company Anthropic for a first-of-its-kind partnership. Pitt is the first university in the country to ink an institution-wide agreement for an Amazon Web Services-integrated Claude for Education, a version of Anthropic's large language model designed for academic use.
PantherBytes Blog
Your favorite Generative AI @ Pitt tools are even more powerful than you might think. Microsoft 365 Copilot Chat is now built directly into your Microsoft 365 apps and Google Gemini can help you from the sidelines of your web browser. No switching to a separate platform, no need to upload your document in one place and make changes in another. The AI assistance is right where you need it, waiting for you to use it.
In the News
The University of Pittsburgh is leading a national milestone by partnering with Anthropic and Amazon Web Services (AWS) to create an AI-enabled Campus of the Future. Through this partnership, Pitt becomes the first university to secure an institution-wide agreement for the state-of-the-art AI model Claude for Education integrated with AWS, which will be deployed across its Pittsburgh and regional campuses. 
Outages/Maintenance
Amazon Web Services has resolved its issue that affected access to Canvas, Panopto, Qualtrics, Tableau, and other University services today. AWS is working to identify the issue’s root cause and take steps to address it. Pitt Digital continues to closely monitor affected services and will post any additional updates to status.pitt.edu.

Status: Resolved

Outages/Maintenance
Pitt Digital is aware of a certificate issue that briefly affected the ability of individuals to access Salesforce services at Pitt this morning, including Salesforce ERM/CRM, Salesforce Marketing Cloud, Salesforce Recruiting, and Salesforce Service Desk. Pitt Digital has resolved the issue and restored full service. We continue to closely monitor affected services and will post any additional updates to status.pitt.edu. If you experience issues accessing any Salesforce services at Pitt, please report them to the Technology Help Desk at +1-412-624-HELP (4357).

Status: Resolved

Outages/Maintenance
The vendor has resolved their issue and restored access to online Security Awareness Training. Pitt Digital continues to closely monitor the affected service and will post additional updates to status.pitt.edu as needed.

Status: Resolved

Security Alerts
Timely updates and reboots are essential to maintain the security and integrity of the University’s network. Please take note of the following updates and guidelines in three areas related to cybersecurity:1. Install New Microsoft Patches and RebootToday Microsoft released monthly security updates that affect a wide range of products. It is crucial to promptly identify and install these updates to protect your systems from vulnerabilities. Please adhere to the following installation timelines:
Success Stories
The world of collegiate athletics thrives on passionate fan engagement, alumni connections, and philanthropic support. For the University of Pittsburgh Athletics department, reaching and nurturing these vital relationships has always been a priority. 
Outages/Maintenance
The vendor has resolved their issue and restored full service. Pitt Digital continues to closely monitor services and will post any additional updates to status.pitt.edu.

Status: Resolved