412-624-HELP

News & Alerts

In the News
Pitt has been tapped by AI company Anthropic for a first-of-its-kind partnership. Pitt is the first university in the country to ink an institution-wide agreement for an Amazon Web Services-integrated Claude for Education, a version of Anthropic's large language model designed for academic use.
PantherBytes Blog
Your favorite Generative AI @ Pitt tools are even more powerful than you might think. Microsoft 365 Copilot Chat is now built directly into your Microsoft 365 apps and Google Gemini can help you from the sidelines of your web browser. No switching to a separate platform, no need to upload your document in one place and make changes in another. The AI assistance is right where you need it, waiting for you to use it.
In the News
The University of Pittsburgh is leading a national milestone by partnering with Anthropic and Amazon Web Services (AWS) to create an AI-enabled Campus of the Future. Through this partnership, Pitt becomes the first university to secure an institution-wide agreement for the state-of-the-art AI model Claude for Education integrated with AWS, which will be deployed across its Pittsburgh and regional campuses. 
Outages/Maintenance
The scheduled maintenance has been completed.

Status: Completed

Outages/Maintenance
The scheduled maintenance has been completed.

Status: Completed

Outages/Maintenance
The scheduled maintenance has been completed.

Status: Completed

Outages/Maintenance
Amazon Web Services has resolved its issue that affected access to Canvas, Panopto, Qualtrics, Tableau, and other University services today. AWS is working to identify the issue’s root cause and take steps to address it. Pitt Digital continues to closely monitor affected services and will post any additional updates to status.pitt.edu.

Status: Resolved

Outages/Maintenance
The scheduled maintenance has been completed.

Status: Completed

Outages/Maintenance
The scheduled maintenance has been completed.

Status: Completed

Outages/Maintenance
Pitt Digital is aware of a certificate issue that briefly affected the ability of individuals to access Salesforce services at Pitt this morning, including Salesforce ERM/CRM, Salesforce Marketing Cloud, Salesforce Recruiting, and Salesforce Service Desk. Pitt Digital has resolved the issue and restored full service. We continue to closely monitor affected services and will post any additional updates to status.pitt.edu. If you experience issues accessing any Salesforce services at Pitt, please report them to the Technology Help Desk at +1-412-624-HELP (4357).

Status: Resolved

Outages/Maintenance
The scheduled maintenance has been completed.

Status: Completed

Outages/Maintenance
The vendor has resolved their issue and restored access to online Security Awareness Training. Pitt Digital continues to closely monitor the affected service and will post additional updates to status.pitt.edu as needed.

Status: Resolved

Security Alerts
Timely updates and reboots are essential to maintain the security and integrity of the University’s network. Please take note of the following updates and guidelines in three areas related to cybersecurity:1. Install New Microsoft Patches and RebootToday Microsoft released monthly security updates that affect a wide range of products. It is crucial to promptly identify and install these updates to protect your systems from vulnerabilities. Please adhere to the following installation timelines:
Outages/Maintenance
The scheduled maintenance has been completed.

Status: Completed

Success Stories
The world of collegiate athletics thrives on passionate fan engagement, alumni connections, and philanthropic support. For the University of Pittsburgh Athletics department, reaching and nurturing these vital relationships has always been a priority. 
Outages/Maintenance
The vendor has resolved their issue and restored full service. Pitt Digital continues to closely monitor services and will post any additional updates to status.pitt.edu.

Status: Resolved

Service Announcements
As previously announced, Microsoft will end support for Windows 10 on Tuesda
Outages/Maintenance
The vendor has resolved their issue that affected online scheduling at the Vaccination and Health Connection Hub earlier today. Full service has been restored. Pitt Digital continues to monitor service closely and will post any additional updates to status.pitt.edu.

Status: Resolved

In the News
Pitt's CyberCamp program is engaging high school students by providing insights into cyberthreats and preparing them for potential future careers in cybersecurity. With over 1,000 participants in the past nine years, many students return for advanced sessions and some enroll at Pitt for undergraduate studies. The program offers a free educational pathway in cybersecurity, addressing the global shortage of cyber workers.
PantherBytes Blog
Generative AI has been marketed as a magic wand able to do your thinking for you. While it’s possible that some of us would rather automate all their thinking, I started to wonder if this was really the best way to use GenAI. From my experience using the Generative AI @ Pitt tools, it’s far more effective when you (a real person!) are in the driver’s seat doing critical and creative thinking for yourself.
Outages/Maintenance
Microsoft confirms that the issue has been resolved and full service has been restored. Pitt Digital continues to monitor the service and will post any additional updates to status.pitt.edu. Please call the Technology Help Desk at +1-412-624-HELP (4357) if you encounter any issues using Microsoft Azure services.

Status: Resolved

Security Alerts
Timely updates and reboots are essential to maintain the security and integrity of the University’s network. Please take note of the following updates and guidelines in three areas related to cybersecurity:1. Install New Microsoft Patches and RebootToday Microsoft released monthly security updates that affect a wide range of products. It is crucial to promptly identify and install these updates to protect your systems from vulnerabilities. Please adhere to the following installation timelines:
Outages/Maintenance
Monitoring confirms the issue has been fully resolved.

Status: Resolved

PantherBytes Blog
Over the summer, we changed our name from Pitt Information Technology to Pitt Digital, marking a pivotal evolution in our role at the University. This change reflects the ongoing transformation that began with our CIO's arrival in 2019 and will continue as we anticipate future technological innovations. While we’re really excited about our new horizons, you might be wondering what it all really means.
Outages/Maintenance
Pitt Digital’s vendor partner, Boldyn Networks, has resolved its issue that affected MyResNet Wi-Fi service on the Pittsburgh campus earlier this evening. Full service has been restored. We are working with our vendor to identify the issue’s root cause and take steps to address it. Pitt Digital is committed to providing the best possible support to the University community and apologizes for any disruptions caused by this outage. For the latest updates on known issues and planned service maintenance periods, visit status.pitt.edu. Should you encounter any other issues using services provided by Pitt Digital, please submit a ticket to the Technology Help Desk or call +1-412-624-HELP (4357).

Status: Resolved